Coleen Rooney has slammed a passenger who claimed his family were relegated to seats next to the toilets on a flight back from Portugal, so the WAG could be with everyone in her group.
Mark Cassin, 51, paid a total of £2735 for return flight from Manchester Airport to Faro in Portugal for a family holiday – including £60 to secure their preferred seats.
The dad of one was stunned to find he had been moved when a member of cabin crew allegedly told him Coleen Rooney needed to sit with everyone in her party.
But Coleen Rooney has taken to social media to refute these claims, insists she was given the seats on check-in and told Mr Cassin to ‘get a life.’
Coleen Rooney pictured on the Jet2 flight on her phone on her way to Portugal for a family holiday. Mark Cassin claims his family were bumped to make way for Mrs Rooney
Pictured L-R, Tom Cassin, 75, Mark Cassin, 51, and Joshua Cassin, 15 on holiday. Mark Cassin paid extra for pre-booked seats for him and five family members
Pictured, Richard Townend, 45, and Kathryn Pullar, 48. Lynn’s sister Kathyn and partner Richard Townend also went on the holiday
When they boarded their flight, they were shocked to discover they had been shunned to the back of the plane – right outside the toilets.
He now alleges he, along with Lynn, his son Joshua, 15, dad Tom, 75, Lynn’s sister Kathryn Pullar, 48, and her partner Richard Townend, 45, were treated differently to Coleen purely because he does not enjoy her celebrity status.
Mother-of-four Coleen was spotted with her children in Portugal two weeks before Mark’s flight back to Manchester.
A source has denied Coleen Rooney asked for anyone to be moved seats and she sat in the seat she was allocated by the airline.
He claims staff on the flight had to constantly spray air freshener around them to try and hide the stench.
Furious at the decision, Mark complained to a flight attendant onboard who revealed the move was to accommodate a celebrity – Coleen Rooney and her friends.
While they made no official comment, it is understood Coleen and her crew completely refute the claims and that they sat in their allocated seats on the flight. There is no suggestion Mrs Rooney asked for Mark’s family to be moved.
Mark has since launched a complaint with Jet2 saying being seated outside ‘next to stinky toilets’ made a ‘very unhappy ending to a pleasant vacation’.
Mark posted his lengthy complaint on Facebook, accusing the airline of moving his family
Posting on Facebook today (wed), Mark wrote: ‘Despite raising a formal complaint 10 days ago, to date l have received nothing more than a short note, stating our complaint will be responded to within 28 days.
‘How the heck does it take 28 Days… well l presume its so that customers give up during that time and Jet2 get away with treating its customers like 2nd class citizens.’
Mark then copied in his official complaint which was sent to customer service on 28 July 2018.
Lynn Waterhouse (pictured left) with Joshua Cassin and her sister Kathyn Pullar enjoying their holiday after a difficult flight
It read: ‘I wish to complain in the strongest terms in regards our seating being forcibly changed on the above flight yesterday (Sat 28/7/18 Faro to Manchester : LS870) against our wishes and despite our strong objections.
‘We paid additional amount(s) per seat to pre book where we wished to be seated when we booked the flights originally, as in the past we have been unfortunate enough to be placed right next to the toilet positions on flights.
‘We booked six seats which amounted to a full row covering both sides of the aisle, Row 29 to be precise, which should have been far enough away from the toilets.
Mark has since launched a complaint with Jet2 saying being seated outside ‘next to stinky toilets’ made a ‘very unhappy ending to a pleasant vacation’ (stock image)
‘On arrival at the check in at Faro, we were advised by your Jet2 representative that our seating had been changed to accommodate another group of passengers, which l advised your representative was a ludicrous rationale, as we had booked a full row, so how could moving us make any difference and l wished to complain and have the seats we had booked & paid extra for.
‘Your representative stated she was unable to change the seating, but would raise our complaint with her manager, though thereafter we had no feedback what so ever whilst at the airport nor as we boarded the flight.
‘We did however find, on boarding that we were now seated in row 33, right at the very back of the aircraft and right in front of the toilets and then galley.
‘We asked the flight attendants why we had been moved & they advised it was to accommodate another group of passengers, which included someone who was a celebrity, someone called Coleen Rooney and her party.
‘During the flight the stench from the toilets was quite unpleasant and because of this we did not partake in any food as a party of six, though your attendants did intermittently spray air freshener.’
Mark added: ‘I find it truly appalling that just because someone has a modicum of celebrity that your company finds it acceptable to forcibly evict/move other paying passengers to facilitate their whims.
Kathryn Pullar (pictured left) with her sister Lynn Waterhouse. They were left sat near the toilets after their seats were changed on their flight to Faro, in Portugal
‘We booked these flights months ago, paid extra for pre booking our seats and you breached that contract and placed our full party next to stinky toilets, making a very unhappy ending to a pleasant vacation.
‘As such l would like to lodge a formal complaint against this despicable treatment, the poor management of our flight booking, compensation for being moved right next to the stinky toilets which made a very poor conclusion to our family vacation and a full refund of the pre booking fees for the seats.’
A spokesman for Jet2 said: ‘The aisle seats on the back row of our aircraft must be occupied by passengers aged 14 or above, so this move was necessary for us to meet safety and operational requirements, whilst keeping Mark and his family on the same row.
‘We have already been in touch with Mark to apologise for his relocation from row 29 to 33 and have offered a full refund for the cost of the pre-booked seats.’
Coleen’s holiday comes after she confirmed the news that she and Wayne would be moving to Washington following his signing to DC United.
The 32-year-old married childhood sweetheart turned footballer Wayne Rooney in June 2008 and is mum to boys Kai, eight, Klay, five, Kit, two and baby Cass Mac.